Turn WhatsApp into a complete direct-ordering experience with a branded menu, customizable cart and checkout, dine-in, delivery and pickup, plus the operational tools your restaurant requests.
Orders move directly from the customer to your restaurant through your own branded ordering channel.
Experience a real restaurant using the Fekra Digital OrderFlow platform.
Open the live restaurant directly on your mobile, laptop or desktop. You can also scan the QR code with your phone.
Aggregator terms vary by provider. OrderFlow is designed around direct ordering, restaurant control and a customer relationship that stays with the restaurant.
OrderFlow is not a fixed template. We can customize the branding, menu structure, languages, customer fields, fulfilment rules, checkout steps, operations and optional integrations around the client's expectations and requests.
Your identity, categories, products, prices, photos, variants and availability.
Enable one, two or all three fulfilment models with tailored fields and rules.
Launch the core platform first, then add compatible operational features as required.
Configure what customers select, what information they provide, how they receive the order, which currencies appear and which payment options are offered.
Quantities, sizes, add-ons, substitutions, special instructions and product-specific questions.
Table number, pickup time, address, delivery zone, scheduled order and other client-defined fields.
Display Lebanese pounds, U.S. dollars or both. Payment links, online payment options and local payment rails can be configured upon request, subject to provider support, approvals and the client's setup.
Minimum orders, opening hours, delivery areas, notices, promotions and checkout wording can be customized.
Table 12
Scan. Order. Enjoy.
Fekra Digital can create unique QR codes by table number. A customer scans at the table, opens the restaurant's ordering flow and places an order directly, with the table reference carried automatically into the order.
Add a reservation flow for date, time, number of guests, seating preferences and notes, with configurable restaurant confirmation and management.
Choose a dedicated OrderFlow station or a compatible existing POS environment, then configure the kitchen and printing workflow around the restaurant.
Upon request, we can arrange a dedicated in-restaurant screen for incoming WhatsApp orders and staff actions.
Where the hardware, software, operating environment and network are compatible, the OrderFlow dashboard can run on the screen staff already use.
Route orders to a kitchen display, kitchen or counter printer and synchronize order status across the dashboard/POS workflow, subject to device, software, network and technical compatibility.
An optional conversational assistant can guide customers, answer common questions, highlight offers, recommend products and help complete an order. It can be configured around the restaurant's menu, policies, languages and tone of voice.
Customer and order data can go directly into the restaurant's own database or designated system—not into an aggregator marketplace database—subject to the chosen hosting, integrations, privacy policy, consent and applicable law.
Customer profiles, order history, points, rewards, offers, segments and retention journeys can belong to the restaurant.
Automated confirmations and status messages can be prepared according to the restaurant's workflow, language, brand and chosen messaging setup.
A branded tracking page can show the current order stage. Live driver-map tracking is an additional integration and requires compatible driver-location data or a delivery system; WhatsApp alone does not provide it.
The standard platform delivers the direct-ordering experience. The Full WhatsApp Business API Automation Stack is available only upon request and follows a different onboarding and implementation process.
This is not part of the standard platform. It requires separate scoping, onboarding, technical setup, Meta/provider approvals, consent and opt-in controls, approved templates, compliance review, implementation timing, pricing and applicable messaging or third-party charges.
Through Fekra Digital's wider service capabilities and affiliations, clients may also request marketing support as an additional service, separate from the standard OrderFlow platform.
Advertising spend, media costs, third-party charges, scope, deliverables and commercial terms are agreed separately.
Submit the requirements for the standard platform, POS and kitchen options, AI, payments, advanced API automation or marketing support. Fekra Digital will review compatibility and contact you about the appropriate implementation.
